5 ways to keep you and your clients happy
I work with the best in the business. While we aren’t the only production game in town I have to say there is something special and unique about the way we do the thing we do and I give a lot of the credit to our fearless leader, our Executive Producer, Angela.
Born and raised in the south, she is as beautiful on the inside as she is on the outside, smart, open, and interested in learning; and that along with her southern charm is what has made me stick by her side for over a decade.
I am keenly aware of that fact that whom you work with is a primary relationship in your life. Spending a minimum of 8 hours a day (usually 12+), being in the deadline trenches, and churning out projects on time and on budget is no easy feet. Who’s standing next to you can be the person you spend more time with than your significant other! It’s not exclusive to those in production but it’s certainly a relationship I want to choose wisely and I scored big time
I learn something from Angela every time we work together. I have never met anyone who enjoys getting to know clients or gives great customer service more than Angela. She is genuinely interested and inquisitive about their lives and her authenticity and presence make people not only trust her but want to work together time and time again. She’s inspired me on a variety of levels but I wanted to share a few things I’ve learned that could come in handy in your relationships both on set and off.
1. Go the extra mile: You’ve probably heard the old saying, “People don’t care how much you know until they know how much you care.” Angela consistently finds ways to let the client know she cares and she does it consistently with what appears to be little effort. Making people feel respected, valued, and special is a quality that brings success and joy to your life and the lives of others whether they are clients or friends.
2. Be a giver: One of the most impressive qualities and areas that I continue to learn from Angela is how she delivers beyond the client’s expectations. By paying attention, having a genuine interest in them and their project she notices opportunities where we can add value to what we are delivering. Get to know your client and surprise them in a truly unique way. They will take notice.
3. Give a %^&*-become a trusted partner: We all have relationships, family, friends, acquaintances, colleagues, but so often they aren’t satisfying. Become the person you want to be in a relationship with and watch what happens. Don’t be afraid to express your humanness and vulnerability and make a human connection. You’ll go to greater depths of satisfaction in your work and attract clients that share your values.
4. Honesty really is the best policy: Being truly you is going to bring you success on the field and off. Relationships ebb and flow and a long- term client may change it up at some point but if you can look back at your relationship as one based on integrity and honesty you’ve been successful. Make promises that you can keep and stay aligned with your beliefs and thoughts.
5. Feedback is your ally: Your greatest asset is your client, so what better way is there to improve your relationship and product than asking them for feedback? I truly don’t know of any but many people are afraid to ask for fear of what they may hear. Opening up this line of communication is a powerful tool to nurture your client relationships. People want to be heard and know that they’re actually being heard. Asking your clients about their experiences, thoughts and suggestions, opens the doors for future interactions and can create a stronger working bond with them.
Here we are enjoying one of our many adventures with Disney. Lucky gals!
See you on set!